Marc Benioff, CEO of Salesforce (NYSE:CRM), took to social media on Tuesday to criticize Microsoft Corp (NASDAQ:MSFT) for rebranding its Copilot as “agents.” What Happened: Benioff described this move as a sign of “panic mode” and called Copilot a failure due to Microsoft’s lack of data,

Microsoft is launching artificial intelligence-driven “autonomous agents” for its Copilot software, the company said Monday, in a move seemingly made to push Salesforce on customer management software.

Microsoft customers will from November start to build autonomous AI agents as part of efforts to leverage the growing tech sector amid competition.

Salesforce has also touted the potential of AI agents, tools that some analysts say could provide companies with an easier path to monetizing the billions of dollars they are pouring into AI.

While some are eager to declare the era of autonomous agents upon us, the reality is a bit more complicated — and that's probably a good thing. Why it matters: Giving autonomy to generative AI tools opens up a range of tantalizing possibilities for increased productivity,